Services
Support and maintenance
Ongoing remote technical support service with the option of occasional on-site intervention. It operates under service-level agreements (SLAs) and a ticketing system to ensure traceability and defined response times.
- Technical incident management.
- Periodic preventive maintenance.
- Basic security and backup management.
- User and access management.
- Basic monitoring where applicable.
Deliverables
- Updated ticket status.
- Basic periodic reports.
- Minimum operational documentation.
- Actionable technical recommendations.
IT Tuning
Technical analysis and audit project with a defined action plan and structured execution.
- Network review (Wi‑Fi, switches, architecture).
- Endpoint (device) analysis.
- Review of backups and access controls.
- Standardization of equipment and configurations.
Deliverables
- Risk report.
- Prioritized improvement roadmap.
- Final validation checklist.
- Updated technical documentation.
Rapid Digitalization (MVP)
Implementation, within a few weeks, of a minimum viable operational flow that is measurable and optimizable.
- Creation of operational forms.
- Basic automations.
- Integrations between tools.
- Initial dashboards and control panels.
Deliverables
- Implemented operational flow.
- User guide.
- Incremental improvement proposal.
Industrial automation
Consulting and development in industrial control environments integrating IT and OT.
- PLC programming and review.
- IT/OT integration (office/shop floor).
- Technical diagnostics.
- Process optimization.
Deliverables
- Documented changes.
- Validated technical tests.
- Support during go-live where applicable.
ERP
(Business management)
Analysis, implementation, and evolution of an ERP system adapted to the company’s operations.
- Sales and purchasing.
- Billing.
- Related processes as needed.
- Data migrations and imports.
Deliverables
- System configuration.
- Basic user training.
- Functional documentation.
- Next-phase plan.
Custom development
(Web apps and portals)
Development of software tailored for internal operations or customer-facing use.
- Internal or external portals.
- API-based integrations.
- Custom automations.
- Advanced reporting.
Deliverables
- Deliveries by defined milestones.
- Version control.Technical documentation.
- Technical documentation.
- Evolutionary support depending on scope.
Tailored project
When the challenge does not fit into a standard service block, we structure it from scratch.