Cases
Case A
Foundation
Design and development of an incident management system with roles, statuses, and tracking, aimed at improving support organization and visibility of work in progress.
Results
Better traceability, clearer assignment of responsibilities, and a stronger foundation for standardizing support and tracking processes.
Case B
Office
Equipment renewal and upgrade, along with review of basic work tools and processes, to reduce operational friction and improve environmental stability.
Results
Smoother equipment usage, fewer recurring incidents, and an environment better prepared for daily work.
Case C
Logistics
Equipment fleet renewal, communications reorganization, and rack cleanup, with special attention to physical order, labeling, and network consistency.
Results
Clearer infrastructure, more reliable network, and greater agility in support and maintenance.
Case D
Technical Assistance
Cleanup, optimization, data migration, backups, and recovery of equipment with performance or continuity issues.
Results
Functional recovery of equipment and a clearer foundation to prevent the same incident from recurring in the short term.
Case E
Industry
Development, maintenance, and improvement of industrial automation software in demanding environments, with focus on technical traceability, change control, and documentation.
Results
Greater stability in production and a clearer technical foundation for future improvements and maintenance.
